Digital accessibility

Accessibility statement of the service Secure messaging of the application mobile bancaire Android

BTL undertakes to make accessible its websites, Intranet, Extranet and mobile applications as per Directive (EU) 2019/882882 of the European Parliament and Council dated 17 April 2019 pertaining to the accessibility requirements for products and services and its national transposition provisions.

To this end, BTL implements an accessibility policy and provides a page dedicated to accessibility.

This accessibility statement supplements the audit statement of the application mobile bancaire Android.

Conformity status

An accessibility audit is scheduled au T4 2025.
The result of this audit will allow an assessment of the effective conformity level of the service.
This accessibility statement will be updated accordingly.

Preparation of the accessibility statement

This statement was prepared on 26/06/2025.

Feedback and contact

If you have trouble using our services, please get in touch with us.

You are disabled and have difficulty using our services, contact the BTL accessibility contact.
To remedy the issue durably and within reason, online correction of the accessibility fault will be prioritised. If this cannot be done, the desired information will be communicated to you in an accessible format, as you wish: either in writing – document or email, or spoken during a face-to-face meeting or phone call.

Right of review

If the response provided does not satisfy you, you have the possibility to file a complaint or to contact the mediator. To file a complaint, various remedies are available to you: